Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your Clockwork purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery.  

Any items used or not in the original condition will be subject to a 15% restocking fee. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

Because we are a small business, we are not able to cover the return shipping cost or provide prepaid shipping labels.

*Final Stock and Warehouse Sale items are not eligible for returns. If you need to exchange for a different size, we will do our best to accommodate if we have other sizes in stock.

How do I return or exchange an item?

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to:

Clockwork
Attn: Returns/Exchanges
340 E 207 ST
BRONX, NY 10467

Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.